Privacy Policy

Live Guru Ltd are committed to protecting and respecting your privacy. This policy (together with our Site Rules and any other documents referred to on it) explains how we will use any personal data we collect from you or you provide to us.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Live Guru Limited.

What information do we collect?

We may collect and process the following data about you:

Does LiveGuru use cookies?

Live Guru's servers automatically record information when you use our website, including the URL, IP address, browser type and language, and the date and time of your request. Our Website uses cookies to distinguish you from other users of our Website.

How is your data stored?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your data is treated securely and as per this privacy policy.

You are responsible for keeping your password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How does LiveGuru use your information?

We use information held about you in the following ways:

Who does LiveGuru share your information with?

We may share your personal information with third parties:

How Long Do We Keep your Information?

Except as otherwise provided below, we only keep users’ information only as long as he/she maintains an Account with the Site. However, contact information may be maintained by us after an Account has been terminated for marketing and promotional purposes.

What about users under 16?

Our policy is to refuse individuals 16 years of age or under to join or submit information to the Site.We therefore do not knowingly collect personal information from individuals 16 years of age or under.

What happens to information posted on a forum?

The Site may from time to time include forums, message boards (including message boards relating to feedback) and/or news groups on which you can post information. Any information that you post in these areas becomes public information and you should never disclose your personal details as part of that information.

How do I stop my data being shared for marketing purposes?

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at

Does this policy include links to third-party sites?

If you follow a link to any websites linked to on LiveGuru (eg. Experts’ pages) please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies so check their policies before submitting any personal data.

How do I find out what information you hold about me?

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

How do I find out about changes to this Policy?

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Who do I contact for more information?

Is LiveGuru responsible for the Experts?

For the avoidance of doubt, Experts are not employed by LiveGuru or under the control of Live Guru. Live Guru is communications facilitator and Experts are responsible for their own compliance with data protection provisions.